Vietnamese Bilingual CMA

About the role

Client Communications:
Assist in communicating with clients to gather initial case information, update them on case status and address inquiries
Maintain a positive and client-focused approach in all interactions.

Case File Organization:
Aid in the organization and maintenance of pre-litigation case files, ensuring accuracy and completeness
Assist in tracking and updating case information in the case management system

Document Preparation:
Assist in the preparation of necessary documents for case evaluations, including summaries, timelines, and client communications
Ensure that all documents are properly labeled, files, and accessible for case managers

Medical Records Coordination:
Support in coordinating the retrieval of medical records and bills relevant to pre-litigation cases
Liaise with medical providers to gather necessary documentation

Task Coordination:
Assist in coordinating tasks related to the pre-litigation process, ensuring timelines are met
Collaborate with legal professionals to facilitate case progression

Client Advocacy:
Uphold a client-focused approach, advocating for client needs and ensuring a positive client experience
Address client inquiries and concerns, escalating complex issues to case managers

Administrative Support:
Provide general administrative support, including data entry and electronic filing
Assist in maintaining organized and up-to-date case files

Calendar Management:
Aid in managing calendars and scheduling appointments for case managers
Ensure efficient coordination of appointments and follow-ups

Qualifications
Fluency in both spoken and written English and Vietnamese required
Experience working with Chinese speaking clients, with demonstrated ability to communicate effectively in both languages
Proficiency in reading, writing, and speaking Chinese and English; to assist with client interactions, documentation, and case file management
Previous experience in an administrative or support role, preferably in a legal or client-focused setting
Strong organizational and communication skills
Detail-oriented with the ability to manage multiple tasks
Proficiency in Microsoft Office and basic computer skills

Benefits
Health, Dental, Vision & Life Insurance
401k benefits that include a company match and are eligible for immediate enrollment.
Paid Time Off
Paid holidays
Free gym membership