Virtual Care Veterinary Technician - Prescriptions Team | Full-Time

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.

This part-time role supports our Prescription Team within Virtual Care team.  This role offers up to 40hrs per week with full benefits.

Schedule: Thursday through Monday (Tuesdays and Wednesdays off) 9:00am - 6:00pm PST

What You’ll Be Doing:

Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being

Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs

Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information

Handle and resolve tasks independently, on time, and to a high-quality standard

Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions

Review medical records to understand patient history and provide informed guidance

Document clearly and accurately in patient records using veterinary terminology

Verify and process prescriptions, ensuring appropriate follow-up for client requests

Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication

Follow protocols, maintaining consistency while adjusting to each unique case

Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools

Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care

Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

Credentialed Veterinary Technician licensed for a minimum of two years

Successfully completed the VTNE

5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and speciality experience preferred but not required

Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice

Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

Passion for client experience

High level of emotional intelligence

Excellent problem solving skills and the ability to work independently

Experience with a variety of computer programs

Exceptional verbal and written communications skills

Ability to work regular daytime, evening, weekends, and holidays

A quiet and distraction-free environment during working hours

The ability to sit and stand at a computer for extended periods of time

Forward thinker who enjoys living curiously

Provides compassionate, high quality medicine

Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/