Virtual Concierge

• *Do you have a hospitality heart and a talent for turning phone calls into unforgettable first impressions?**

WrightChat is redefining front desk support for top-tier orthodontic practices across the country — and we’re seeking warm, sharp, service-driven individuals to join our team as
• *Virtual Concierges**

.
• *About the Role**

As a Virtual Concierge, you’ll be the first voice a new patient hears. You’ll guide them with clarity and care, answer questions, and help schedule appointments — all while representing our clients as if you were part of their in-house team.

This is more than a call center job. It’s a remote position rooted in
• *empathy**

,
• *efficiency**

, and
• *exceptional service**

, where every call is a chance to make someone feel seen and supported.
• *Why Join WrightChat?
• Fully Remote:**

Work from home — no commute, no dress code.
• Mission-Driven Culture:

Every call is a chance to make someone’s day.
• Growth-Ready Environment:

If you're coachable and ambitious, there’s a path here for you.
• Supportive Leadership:

We live by “warm professionalism” — high standards, human-first approach.
• Real Impact:

You’ll be a seamless extension of leading orthodontic teams, not just a support agent.
• *What You'll Do
• Serve as the
• *first point of contact

for new patients calling in.
• Answer a
• *high volume of inbound calls**

with professionalism, warmth, and precision.
• Build rapport

quickly and help convert inquiries into appointments.
• Provide
• *clear, informed guidance**

about services, availability, and next steps.
• Schedule appointments directly in client systems.
• Document patient interactions
• *accurately and thoroughly**

.
• Collaborate with your team to ensure
• *smooth handoffs and consistent messaging**

.
• Represent each client’s brand with pride, accuracy, and professionalism.
• *What We're Looking For
• Customer service experience**

in hospitality, healthcare, or high-touch service roles.
• A
• *friendly, confident, and articulate phone presence**

.
• Multitasking mastery

: juggle calls, notes, and software — all with a calm demeanor.
• Fast and accurate typing

and note-taking skills.
• Self-motivation and discipline

to thrive in a remote setting.
• Tech fluency

across computer systems and cloud-based tools.
• High
• *emotional intelligence**

and a coachable, feedback-friendly mindset.
• Detail-oriented

and organized — no task is too small to be done well.
• *Job Details
• Job Type:**

Full-time
• Pay:

$33,000-$37,000 salary per year (based on experience)
• Expected Hours:

40 per week
• Schedule:

Day and Evening available, Monday to Friday
• Location:

Remote (
• *Applicants must reside in Texas, Oklahoma, Georgia, or Minnesota**

)
• Weekends:

None
• *Benefits**
• 401(k)
• Health, Dental, and Vision Insurance
• Paid Time Off
• Bonus Opportunities
• Ongoing training & development
• A positive, team-centered culture that invests in your growth

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