VP, AI Value Delivery - Merchandising (Remote)
Introduction:
About SymphonyAI
SymphonyAI is redefining how enterprises unlock value through AI. Within Retail and CPG, our CINDE platform powers intelligent merchandising decisions across pricing, promotions, assortment, and customer analytics.
We are building an AI-first Value Delivery organization focused on one outcome: turning AI into measurable, validated profit for our clients.
Job Description:
The Role
We are hiring a Vice President, AI Value Delivery to lead global execution and ensure every CINDE deployment delivers quantifiable business impact.
This is not a traditional delivery role. This leader owns end-to-end value realization from onboarding to sustained profit generation.
You will define the operating model, build a global team, and serve as the executive face of client outcomes.
What You Will Own
End-to-End Value Delivery
Own global delivery of CINDE across pricing, promotions, assortment, store execution, and customer analytics
Drive client adoption and capability building by embedding CINDE outputs into merchant and category workflows, training power users, and establishing recommendation override and governance protocols
Drive measurable business outcomes tied to profit, ROI, and operational KPIs
Ensure every deployment translates into validated financial impact
Build and Scale the Function
Stand up and lead a global AI Value Delivery organization
Hire and develop Delivery Directors, Value Architects, AI Leads, and Embedded Analysts
Scale operations across US, EMEA, and APAC
Define the Delivery Playbook
Establish the end-to-end CINDE delivery model across data foundation and integration, AI model configuration and calibration, workflow execution, value measurement and validation, and change management
Define repeatable delivery playbooks across Grocery, C-Store, Wholesale Co-ops.
Standardize onboarding, implementation, and value validation frameworks
Establish best practices for AI-driven merchandising transformation
Client Leadership and Executive Engagement
Lead executive relationships with C-suite stakeholders (CMO, Chief Merchant, COO)
Own QBRs, value validation sessions, and strategic reviews
Act as the trusted advisor on AI-driven business transformation
Commercial and Growth Impact
Partner with Sales to structure outcome-based contracts tied to measurable KPIs, validated profit milestones, and expansion opportunities
Support ARR growth through delivery credibility and expansion opportunities
Align delivery success with long-term client retention and expansion
Cross-Functional Leadership
Partner with Product, Engineering, and Data Science to shape roadmap priorities
Translate client insights into product innovation
Ensure seamless execution across technical and business teams
What Success Looks Like (FY2026)
Significant validated incremental profit delivered across client portfolio
Strong client satisfaction with NPS exceeding expectations
Fast time-to-value for all new deployments
Zero unplanned churn across key accounts
Fully scaled global delivery team
Meaningful contribution to CINDE ARR growth
What You Bring
Experience
10+ years in enterprise software, AI or analytics delivery, or strategy consulting
Proven experience delivering measurable business outcomes, not just implementations
Strong background in retail or CPG merchandising including pricing, promotions, assortment, and category management
Experience deploying AI or advanced analytics solutions at scale
Leadership
Track record of building and scaling global, high-performing teams
Experience managing complex, multi-region delivery organizations
Strong executive presence with ability to influence senior stakeholders
Commercial Acumen
Ability to connect technical capabilities to financial outcomes
Experience structuring or supporting outcome-based engagements
Demonstrated P&L accountability and ability to connect technical capability to measurable business value.
Technical and Domain Depth
Familiarity with retail data ecosystems including POS, loyalty, and syndicated data
Understanding of AI and machine learning applications in business workflows
Ability to bridge business strategy with technical execution
Why This Role Matters
CINDE is not a software implementation; it is a managed AI transformation that combines data integration, model calibration, workflow redesign, financial validation, and client capability building to change how retailers make decisions.
#LI-Remote
About Us:
Who We Are
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.