VP, Business Systems and IT

The Opportunity
We are looking for a VP of Business Systems to serve as our internal technology leader that’s responsible for the systems, tools, and platforms that power MeridianLink's operations. Reporting directly to the CTO, you will lead the enterprise IT strategy and be the driving force behind our internal AI transformation, helping every function in the company work smarter, faster, and more effectively.
This is a high-impact leadership role for a builder who thrives at the intersection of business strategy and technology execution.
What You'll Own
Enterprise IT Leadership
Own and evolve the enterprise technology stack across all internal functions including Finance, HR, Sales, Marketing, Customer Success, and Operations

Lead and develop a team of business systems, and enterprise applications professionals

Establish IT governance, security posture, and compliance standards appropriate in the fintech industry serving regulated customers

Manage vendor relationships, licensing, and enterprise software procurement

Own the IT Service Desk function, setting the standard for employee experience, responsiveness, and resolution quality — with a strong emphasis on automation-first support, self-service capabilities, and AI-assisted ticketing to reduce manual effort and drive faster time-to-resolution

Internal AI Transformation
Define and execute MeridianLink's internal AI strategy — identifying the highest-value opportunities across every business function

Partner with Go-to-Market, Finance, Customer Experience, and Operations leaders to embed AI-powered workflows, automation, and decision-making tools providing technical depth and implementation support.

Build the internal metrics and systems foundation required to support scalable AI adoption

Drive a culture of continuous improvement through technology and AI literacy across the organization

Business Systems & Applications
Own the roadmap for core enterprise applications (CRM, ERP, HRIS, CS platforms, etc.)

Ensure systems are integrated, reliable, and scalable to support MeridianLink's growth

Partner closely with functional leaders to understand business needs and translate them into technology solutions

Partner to drive data quality, visibility, and access across the organization

Strategic Partnership
Serve as a key technology advisor to the executive team and board on internal IT matters

Align IT investments with company goals and business priorities

Partner with the product and engineering organization to ensure internal and external systems work in concert

What We're Looking For
Experience
15+ years of progressive technology leadership experience, with at least 5 years in a VP equivalent role

Experience in SaaS, fintech, or other high-growth technology companies strongly preferred

Proven track record leading enterprise-wide business systems organizations

Demonstrated success driving AI, automation, or digital transformation initiatives at scale

Leadership
Strong people leader who can recruit, develop, and retain top IT talent

Excellent cross-functional collaborator — equally comfortable with a CFO, a sales leader, or an engineer

Executive presence with the ability to influence without authority and communicate complex technology concepts to non-technical audiences

Partner with the data organization to deliver Enterprise data solutions

Technical Depth
Deep knowledge of enterprise application ecosystems (Salesforce, NetSuite, Hubspot, M365, copilot or equivalents)

Familiarity with AI/ML platforms, workflow automation tools, and modern data infrastructure

Understanding of IT security, compliance, and risk management in regulated industries

Why MeridianLink
High-visibility executive role with direct CTO partnership and board-level exposure

Opportunity to define and build an AI-first internal operating model from the ground up

Mission-driven company helping financial institutions serve their communities

Competitive compensation including base, bonus, and equity