Website operations manager

About this role

The Website operations manager is responsible for overseeing the day-to-day operations and technical aspects of WRITER’s website. This role involves managing website content, ensuring technical performance, and implementing strategies to enhance user engagement and conversion rates. The ideal candidate will have a strong background in website management, excellent technical skills, and a passion for creating seamless and user-friendly online experiences.

‍♀️ Your responsibilities

Oversee the day-to-day operations of the Writer website

Manage and coordinate website updates, including content and design changes

Collaborate with PMM, design, SEO, and development, to make sure website goals and objectives are met

Translate page designs into detailed build requirements for developers

Develop and implement testing and personalization strategies to improve user engagement and conversion rates

Work with design and development to build a system of reusable components

Stage new pages and updates in the CMS with development support

Conduct regular website audits to meet compliance with industry standards, best practices, and legal requirements

Coordinate with external vendors to maintain website stability and security

Make sure website content is accurate, up-to-date, and aligned with the Writer brand

Maintain the content management system, keeping it up-to-date and organized

Develop a QA process to preserve the accuracy and integrity of published content

Monitor website traffic and performance metrics, identifying areas for improvement

Stay informed about SEO developments, and implement changes in line with best practices

⭐️ Is this you?

4+ years proven experience in website management, or a similar role at a B2B and/or SaaS company

Thrives in a startup environment working hands-on

Strong attention to detail (you often notice errors that others miss)

Testing and personalization experience (Mutiny is a plus)

Knows WordPress inside out (VIP experience is a plus)

Confident building pages in WordPress using the blocks editor

Excellent communication and collaboration skills

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Good understanding of SEO best practices

Knowledge of development, design, security, and maintenance best practices

Ability to analyze website metrics and make data-backed decisions

Familiarity with website performance optimization techniques

Previous experience migrating to a system of reusable components is a plus

Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for:

Home office setup, cell phone, internet

Wellness stipend for gym, massage/chiropractor, personal training, etc.

Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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