WIOA & TANF Program Team Lead

Job Description:

Salary: $58,000-60,000/year
Title: WIOA & TANF Program Team Lead
Classification: Exempt  

Scope of Position: The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

Essential Functions
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors
Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards
Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management
Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up
Provide guidance and support to staff to ensure positive outcomes and goals are met
Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support
Facilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goals
Work with the leadership team on implementing processes that increase customer engagement
Monitor staff performance and participate in staff reviews on a quarterly basis
Assist in the preparation of project reports as needed
Based on customer demand, may provide case management and follow-up
Other opportunities as available

Education and Experience Requirements
Bachelor’s degree or equivalent experience required
2-3 years of previous management/supervisory experience preferred
Demonstrated telephone, computer, written, and verbal communication skills
Strong organizational, prioritization, and problem-solving skills
Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
A working knowledge of Microsoft Office Suite
Able to work fully onsite, fully virtual, or in a hybrid environment
Clean driving record, valid Driver’s License, and reliable vehicle required

Job Ad

WIOA & TANF Program Team Lead

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

Essential Functions
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up
Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards
Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management
Work with the leadership team on implementing processes that increase customer engagement
Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support
Assist in the preparation of project reports as needed

Education and Experience Requirements
Bachelor’s degree or equivalent experience required
2-3 years of previous management/supervisory experience preferred
Demonstrated telephone, computer, written, and verbal communication skills
Strong organizational, prioritization, and problem-solving skills
Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
A working knowledge of Microsoft Office Suite
Able to work fully onsite, fully virtual, or in a hybrid environment
Clean driving record, valid Driver’s License, and reliable vehicle required

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.