Work at Home Tech Support Agent

Customer Service Representative 

Location: Work at Home

Employment Type: “Full-time” 

Supporting: Tech Support Agent

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

Guide customers through questions, concerns, or challenges they encounter while using the product or service 

Listen actively to understand the root of the issue and provide clear, effective solutions 

Record detailed call information for auditing, reporting, and follow-up purposes 

Maintain and update customer records to ensure accurate and current information 

Identify opportunities to introduce customers to new or enhanced services that meet their needs 

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience