Applications Analyst I or II - Shift
Southwest Power Pool (SPP) is dedicated to ensuring reliable and affordable electricity delivery. They are seeking an Applications Analyst I or II to provide support for application and usability issues, ensuring the accurate functioning of vital applications.
Responsibilities
- Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems
- Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications
- Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support
- Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision
- Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience
- Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met
Skills
- Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
- Level II: Two (2) years' experience of Information Technology Development/Support experience
- Level I: No experience required
- Effective written and oral communication skills
- Good customer service and organization skills
- Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems
- Competent troubleshooting, problem solving, and analytical skills
- Effective in SQL, deciphering error and event logs, data analysis
- Understanding of, compliance with and enforcement of SPP Policies and Procedures
- This position requires duties to be performed on a 12-hour shift rotation
- Two (2) or more years applicable utility industry experience
Benefits
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
Company Overview