Applications Engineer I

Silvus Technologies is dedicated to connecting those who keep us safe by delivering advanced Mobile Ad-hoc Network radios. The Applications Engineer will be responsible for conducting technical activities related to applications engineering and customer support, working closely with customers and the sales team to drive product development.

Responsibilities

• Design and test complete solutions that solve unique technical problems
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person
• Work individually and with Engineering teams to support these requests via in-house or field testing and validation
• Test and harden existing features through firmware and hardware changes in realistic applications
• Support the Sales Engineering team by helping prepare for demos, training, testing, or recreating bugs and issues they see in the field
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training

Skills

• Bachelor of Science in Electrical Engineering, Engineering Technology, or related technical field
• Proficiency in instruments such as spectrum analyzers, multimeters, signal generators, and other RF and data network test equipment and testing
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization
• Excellent organizational skills and attentiveness to details
• Proficiency with PC office applications and mobile devices
• Excellent organization skills and attention to detail
• Ability to lift up to 50 lbs
• Willingness to travel and work at customer sites
• NOTE - Must be a U.S. Citizen due to clients under U.S. government contracts
• Employment is contingent upon the successful clearance of a background check
• Proficiency with TCP/IP protocol and networking
• Experience with operating and testing IP radios/modems
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies
• Experience in testing embedded radio communication systems
• Familiarity with Linux
• Proficiency with programming languages such as Python or C/C++

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