Billing Assistant

Chord Specialty Dental Partners is a leading provider of pediatric and orthodontic dental care, seeking a Billing Assistant to support their billing department. The role involves payment posting, adjustments, reconciliation, and various accounts receivable tasks to ensure efficient billing operations.

Responsibilities

• Post payments to accounts according to explanation of benefits (EOBs) and contracted payer rates
• Reconcile payments posted in system to explanation of benefits and bank deposits
• Identify overpayments to accounts and process notification letters to payers
• Flag and notate EOBs as needed to identify denials or additional follow-up
• Research and resolve customer A/R issues and inquiries, as needed to support the billing department/AR Representatives
• Research claims denied, incorrect payments, and unpaid balances and take appropriate next actions that will result in the claims adjudicated appropriately, as needed to support the billing department/AR Representatives
• Acting cooperatively and courteously with patients, co-workers, and management
• Develop a clear understanding of the various payer rules/policies to apply to job responsibilities
• Generate and send patient statements
• Contact patients and insurance companies, as needed, to obtain payment on outstanding balances
• Assist AR Representatives in preparing and submitting appeals when necessary; follow-up on appeals in a timely manner to ensure correct processing
• Exercise good judgment in escalating identified denial trends or root cause of denials to mitigate future denials; Expedite the reprocessing of claims and maximize opportunities to enhance front end claim edits to facilitate first pass resolution
• Identify uncollectible accounts and bad-debt write-offs (e.g. no authorization, non-covered service) adhering to company policy guidelines
• Demonstrate the ability to be an effective team player
• Participate in meetings through active listening and providing feedback/ideas
• Upholds 'best practices' in day-to-day processes and work flow standardization to drive maximum efficiencies across the team
• Check for eligibility and breakdowns on multiple insurance websites or phone calls (if not available online)
• Assist in training others, as needed to support the department

Skills

• High School Graduate/GED required
• Strong organizational skills and attention to detail
• Excellent data entry and math skills
• Ability to work independently and priority responsibilities daily in order to complete all assignments timely and accurately
• Computer literacy skills including proficiency in Microsoft Excel and Word
• Service-oriented and customer-centric
• Excellent written and verbal communication skills
• Technical School/2 Years College/Associates Degree preferred, but not necessary
• Medical billing knowledge is a plus, but not required

Benefits

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• In-house Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

Company Overview