BOTTEGA VENETA Retail Experience & Private Clients Coordinator

Bottega Veneta is a luxury brand rooted in Italian culture with a global outlook. They are seeking a Retail Experience & Private Clients Coordinator to support activities in Retail Training, CRM, and Private Clients for the Americas, contributing to client engagement and training initiatives.

Responsibilities

• Coordinate training logistics for Immersions and virtual sessions, including bookings, scheduling, invitations, materials, and follow-up communications
• Maintain and update the training calendar and training library, ensuring all materials, product knowledge, and resources are current and accessible to store teams
• Track training performance by monitoring completion rates, generating reports, and managing training surveys (distribution, follow-up, and summaries)
• Support cross-functional training needs by managing content uploads and assisting with ad-hoc requests for trainings and events
• Assist in producing reports and analysis that support client engagement initiatives and provide meaningful business insights
• Contribute to seasonal projects and in-store activations by coordinating materials, preparing assets, and providing administrative support
• Support email marketing and CRM operations by handling basic requests, preparing reporting inputs, and assisting with troubleshooting in CRM tools
• Maintain CRM data accuracy by reviewing client information and supporting store teams with the client data they need for personalized outreach
• Coordinate all logistics and client-related deliverables for Fashion Shows, and seasonal collection presentations, ensuring seamless communication with key stakeholders
• Coordinate with the Residence Manager on event-related tasks, including vendor coordination and on-site execution in alignment with brand image and standards
• Manage gifting by regularly checking inventory and ensuring appropriate items are available for each client segmentation
• Maintain and update client lists monthly, ensuring bios and key information are accurate, and create supplier and concierge resources to better anticipate upcoming activations

Skills

• Detail-oriented and organized, with the ability to handle multiple tasks in a fast-paced environment
• Proficient in Microsoft Excel and PowerPoint; SQL knowledge is a plus
• Strong analytical and communication skills, with the ability to adjust your approach based on client needs and business priorities
• Positive, proactive, and adaptable, with a strong sense of initiative
• Collaborative and able to naturally build alignment and connection between departments

Benefits

• Overtime eligibility
• Discretionary bonus

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