Claims Specialist

Swiss Re is one of the world’s leading providers of reinsurance and insurance. As a Claims Specialist, you'll be responsible for evaluating and processing commercial property claims while ensuring thorough assessment and documentation, collaborating with underwriters, and maintaining detailed records of claims activities.

Responsibilities

• Evaluate and process commercial property claims (with a focus on subscription policies), as well as casualty and financial professional lines' claims, ensuring thorough assessment and documentation
• Investigate claim circumstances by gathering and analyzing relevant information from policyholders, witnesses, and other sources
• Engage and direct independent adjusters, appraisers, experts and coverage/defense counsel
• Determine coverage by interpreting policy language and applying appropriate guidelines and regulations
• Negotiate settlements with policyholders, claimants, and other insurers while maintaining fairness and company standards
• Collaborate with underwriters to provide insights on risk assessment and policy improvements based on claims experience
• Maintain detailed records of all claims activities, decisions, and communications in compliance with company standards and regulatory requirements
• Develop relationships with brokers, clients, and other stakeholders to ensure smooth claims processing
• Stay current with industry trends, legal developments, and best practices in claims handling
• Travel up to 10% of the time to attend client/broker meetings, mediations, trials, etc

Skills

• 1 to 3 years of proven experience handling property claims, with particular emphasis on subscription policies
• Demonstrated knowledge of insurance principles, policy interpretation, and claims procedures
• Strong analytical and investigative skills with attention to detail
• Excellent written and verbal communication abilities
• University degree or equivalent
• Builders' Risk claims experience
• Specialty lines claims experience, including E&O, D&O and Casualty
• Insurance industry designations (CIP, FCIP, CPCU)
• Experience with claims management software systems
• Knowledge of Canadian insurance regulations and legal framework
• Negotiation and conflict resolution skills
• Bilingual in English/French is a strong asset

Company Overview