Customer Experience Getaway Consultant
Position Overview
Our remote travel support division is expanding, and we're seeking motivated, detail-focused individuals to join us as Customer Experience Getaway Consultant. In this role, you'll support clients as they plan and organize upcoming trips by helping coordinate travel details, maintaining booking information, and ensuring each step of the process is handled smoothly and accurately.
This opportunity is ideal for individuals who enjoy helping others, staying organized, and working in a structured yet flexible remote environment. Full training and ongoing support are provided, making this a strong fit for both newcomers and those with previous customer service experience.
Core Responsibilities
Connect with clients to understand travel plans, preferences, and scheduling needs
Assist in structuring and organizing personalized vacation arrangements
Research travel choices including accommodations, flights, cruises, transportation, excursions, and activities
Use approved systems to check availability and support reservation processing
Provide timely communication regarding updates, confirmations, and itinerary progress
Respond to client inquiries through phone, email, and online messaging platforms
Manage changes, adjustments, and follow-up requests as needed
Keep accurate and well-organized client records within internal platforms
Participate in virtual onboarding, training sessions, and ongoing development
What We Offer
Remote work opportunity
Flexible scheduling options
Structured onboarding and guided training
Continued learning and skill development support
Access to travel systems, supplier networks, and planning tools
Eligibility for incentive programs and travel-related perks
Collaborative team environment with growth potential
Required Qualifications
Strong written and verbal communication skills
High attention to detail and strong organizational abilities
Ability to manage multiple tasks independently
Comfortable using basic computer tools and online systems
Reliable internet connection and professional communication habits
Positive, adaptable, and willing-to-learn mindset
Must be at least 18 years of age
Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain