Deal Desk Analyst
Lightspeed Commerce is a global company that provides a one-stop commerce platform to help businesses innovate and enhance customer experiences. They are seeking a Deal Desk Analyst to join their Global Payments Deal Desk team, responsible for reviewing deal requests, analyzing processing costs, and providing pricing recommendations to support the sales teams.
Responsibilities
- Review incoming deal requests and merchant statements to determine appropriate pricing for Lightspeed Payments
- Analyze processing costs, margins, and deal economics to ensure profitability
- Make confident, independent decisions in a “grey zone” environment where multiple outcomes can be correct
- Provide clear, timely guidance to Sales reps via Slack and Salesforce
- Manage a daily case volume of approximately 10–13 pricing requests, depending on sales activity
- Maintain accuracy and speed while meeting internal SLAs
- Use tools such as Salesforce, Google Sheets, Looker (trainable) and internal pricing models
- Support both new pricing (new customers) and repricing (existing customers)
Skills
- Strong analytical skills and comfort working with numbers
- Good knowledge of Google Sheets or Excel (formulas, data handling—no advanced modeling needed)
- Excellent written and verbal communication skills
- Confidence to make decisions independently while asking smart questions when needed
- The ability to work autonomously across a global, distributed team
- Strong time-management and prioritization skills
- Fluency in English as a working language
- Experience in Payments, Merchant Services, or FinTech
- Experience using Salesforce
- Familiarity with Looker or BI tools
- French language skills
Benefits
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Pension plan contributions—your future matters
- Learning and development opportunities to grow your career
- Health & wellness credit
- Time off to volunteer and give back
- Employee-led networks, social committees, interest groups, and sponsored sports teams
- Computer purchase program for your personal MacBook
- Enhanced parental leave to support growing families
Company Overview