Engagement Manager
Treasure AI:
Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.
Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
KEY RESPONSIBILITIES
Client & Delivery Management
Primary point of contact for assigned engagements across business and technical stakeholders
Lead project governance including steering committees, status reviews, and executive readouts
Translate client objectives into clear engagement plans with measurable success criteria
Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts
Project Execution & Governance
Own engagement plan including scope, timelines, milestones, dependencies, and resources
Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)
Implement delivery governance: RAID logs, status reports, change control, communication plans
Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation
Commercial & Value Delivery
Own services SOW: scope, assumptions, deliverables, acceptance criteria
Identify upsell/cross-sell opportunities with Sales and Customer Success
Define and track value metrics: adoption, performance, time-to-value, business impact
Drive user adoption and change management with client sponsors
Risk & Quality Management
Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction
Anticipate and mitigate delivery risks; manage dependencies across teams
Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)
REQUIRED QUALIFICATIONS
Bachelor's degree in Business, Engineering, Computer Science, or related field
7+ years in consulting, professional services, or program/project management with enterprise customers
Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)
Strong stakeholder management with clear, confident communication skills
Expertise in project management: planning, estimation, risk management, governance
Experience owning SOWs, budgets, and profitability for services engagements
Excellent presentation skills; ability to translate technical topics into business language
Experience in global, cross-functional environments across time zones
PREFERRED QUALIFICATIONS
Experience with CDPs, marketing technology, data platforms, or AI/ML implementations
Professional certifications: PMP, PRINCE2, Scrum Master, SAFe
Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS
Experience collaborating with partners/SIs in shared delivery models
KEY COMPETENCIES
Client-centric mindset focused on outcomes and long-term relationships
Structured problem-solving; comfortable with ambiguity
Ownership and accountability for results
Strong influencing and negotiation skills
Operational rigor in planning, reporting, and financial tracking
Our Dedication to You:
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.
Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.
Agencies and Recruiters:
We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!