**Experienced Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and innovation.

**About arenaflex**

arenaflex is a global organization that's redefining the future of healthcare. We're committed to advancing health equity and improving health outcomes for all. Our team is passionate about making a difference in the lives of our patients and communities. We're driven by a shared vision to create a healthier world, and we're looking for talented individuals like you to join us on this journey.

**Job Summary**

We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients, providers, and internal medical personnel. You'll work in a fast-paced call center environment, resolving moderate to complex issues, scheduling appointments, and verifying patient information. If you're a results-driven individual with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you.

**Responsibilities**

As a Customer Service Representative, your primary responsibilities will include:

* Answering a minimum of 11 calls per hour, resolving moderate to complex issues
* Scheduling and verifying appointments in our clinical information system
* Verifying and updating patient demographic and insurance information
* Sending and receiving tasks to Provider offices to assist patients with access to medical care
* Receiving and processing expedited, stat, and at-risk referrals
* Contacting patients to advise of appointment and referral status
* Performing extreme high-volume data entry
* Processing and resolving expedited patient complaints
* Reviewing and processing medication refills
* Providing proactive responses to inquiries from patients, providers, and internal medical personnel

**Qualifications**

To be successful in this role, you'll need:

* A High School Diploma or equivalent
* At least 6 months of call center experience
* At least 6 months of customer service experience
* Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and Microsoft Word
* Must be at least 18 years of age
* Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday-Friday, Saturday-Sunday 7am-5pm

**Preferred Qualifications**

While not required, we're looking for candidates with:

* Medical terminology knowledge
* Advanced knowledge of insurance products
* Training in a medical office-related field
* CPT and ICD-10 coding skills

**Soft Skills**

We're looking for individuals with:

* Excellent customer service and telephone etiquette skills
* Strong oral and written communication skills
* Solid listening, critical thinking, decision-making, and problem-solving skills
* Ability to prioritize call types

**Compensation and Benefits**

As a valued member of our team, you'll receive a competitive salary, commensurate with experience, as well as a comprehensive benefits package, including:

* A competitive hourly rate of $16.00-$28.27 per hour
* A comprehensive benefits package, including medical, dental, and vision coverage
* Incentive and recognition programs
* Equity stock purchase opportunities
* 401(k) contribution

**Work Environment**

As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. You'll need a quiet, dedicated workspace with a reliable internet connection and a computer or laptop with the necessary software and equipment.

**Career Growth Opportunities**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

* On-the-job training and coaching
* Online training and certification programs
* Mentorship and career development opportunities
* Opportunities for advancement and career growth

**Diversity, Equity, and Inclusion**

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds, ages, and abilities.

**How to Apply**

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you. Apply now to join our team and start your journey with arenaflex.

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