**Experienced External Support Engineer – Content Tools and Workflow Specialist at arenaflex**

Join arenaflex, a leading entertainment and media company, as an External Support Engineer in our Content Tools and Workflow team. As a key member of our team, you will play a vital role in bridging the gap between our content creation teams and the internal development team, ensuring seamless collaboration and efficient use of our tools. If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. Our mission is to entertain, inform, and connect people around the world through our diverse range of content, including movies, TV shows, documentaries, and more. We're committed to innovation, creativity, and excellence in everything we do, and we're looking for talented individuals like you to join our team.

**Job Summary**

As an External Support Engineer at arenaflex, you will be responsible for providing technical support to our content creation teams, creating reference materials and training programs to help them get up to speed with our toolset, and solving and debugging issues with tools and workflows. You will also work closely with our tools development team to identify and implement improvements, and partner with other engineers to develop tools and processes that enhance efficiency and quality.

**Essential Functions/Responsibilities**

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues in a timely and efficient manner
* Create reference materials and provide training to get external teams up to speed with the toolset, including documentation, tutorials, and workshops
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users, and escalate more complex or problematic issues to the tool development team
* Advocate for tools, workflow improvements, and suggestions from external teams, and work with production to track issues in JIRA
* Partner with other engineers to develop tools and processes that improve efficiency and quality, and guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions, including communication with external partners and stakeholders

**Skills and Abilities**

* Ability to read and understand C# code, and experience with Unity 3D game and tool development
* Good written and verbal communication skills, including working with external partners and stakeholders
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills, including prioritizing and managing numerous requests simultaneously
* Self-motivating, with a strong sense of accountability and a commitment to delivering high-quality results

**Education and Experience**

* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment, including experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience, and 5 years' experience in delivering production-level code in a professional environment

**Position Type/Expected Hours of Work**

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. As a remote worker, you will be expected to work independently and manage your time effectively to meet the needs of our content creation teams.

**Other Duties**

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Salary Range**

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.

**Why Join arenaflex?**

* Work with a talented and diverse team of professionals who are passionate about delivering exceptional results
* Collaborate with cross-functional teams to drive innovation and excellence in our content tools and workflows
* Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development
* Receive competitive compensation and benefits, including a comprehensive health insurance package, 401(k) matching, and paid time off
* Work remotely with a flexible schedule that allows you to balance your work and personal life

**How to Apply**

If you're a motivated and experienced professional who is passionate about delivering exceptional support and driving innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant skills and experience. We can't wait to hear from you!

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