Hardware Support Specialist
Cents is a New York–based technology company focused on transforming the laundry industry with innovative solutions. They are looking for a proactive Hardware Support Specialist to ensure the successful deployment and operation of their laundry payment systems, providing hands-on support and technical expertise to customers.
Responsibilities
- Providing hands-on support for both new system installations and existing hardware/software deployments
- Serving as the subject matter expert on how our readers integrate with various laundry machines
- Diagnosing and resolving hardware connectivity issues efficiently
- Guiding users through the setup and configuration of our mobile Tap-to-Pay app
Skills
- Excellent verbal and written communication skills, with a professional and empathetic customer approach
- Strong organizational skills and exceptional attention to detail
- Proven ability to analyze technical problems and apply logical troubleshooting techniques
- Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment
- Ability to quickly learn and understand new technical systems, both hardware and software
- 1–3 years of experience in a customer-facing technical support role
- Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery
- Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules
- Experience supporting installations or field technicians is a plus
- Comfort using ticketing systems, CRM platforms, and support tools
Benefits
- Comprehensive health benefits
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!
Company Overview