Inbound Customer Service Representative

Berkheimer Tax Innovations is hiring Inbound Customer Service Representatives to join their team in Bangor, PA. The role involves answering inbound phone calls, researching issues, and providing solutions to taxpayers while maintaining positive communication and meeting production goals.

Responsibilities

• Answer incoming phone calls in a busy call-center environment
• NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

Skills

• Ability to answer incoming phone calls in a busy call-center environment
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

Benefits

• NEW HIRE BONUS!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

Company Overview