Junior Solutions Specialist

Method CRM is a company on a mission to transform how small businesses operate by providing them with control over their customer workflows. They are seeking a Junior Solutions Specialist who will implement, customize, and integrate Method CRM for customers, while also providing training and consulting services.

Responsibilities

• Gather and document business requirements to better understand a customer’s business and scope of work
• Translate business requirements into designs, data models and technical requirements
• Scope, design, develop, test and refine customized Method CRM solutions
• Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget
• Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth
• Provide consistent feedback to the entire team on enhancements we can make to product development

Skills

• Excellent organizational, presentation and communication skills with an engaging phone presence
• Ability to meet tight deadlines
• Must have a strong technical aptitude and ability to learn new software quickly
• Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers' needs
• Must be self-motivated, goal driven and possess the ability to multitask and prioritize
• Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation
• A team player with a positive attitude and a willingness to contribute to the overall team's success in a fast paced environment
• Post-secondary education in Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience
• Experience in CRM and SQL
• Bonus points if you are fluent in French or Spanish

Benefits

• Flexible hybrid work model
• Collaborative and social team culture
• Growth-stage company experience
• Training
• Great downtown location
• Comprehensive health benefits
• Weekly lunch credit

Company Overview