Lead Account Manager
Lead Account Manager
FabStation | Remote | Full-Time
Base Salary: $110,000–$120,000 CAD | Commission: $30,000–$60,000 CAD | OTE: $140,000–$180,000 CAD
Start Date: July 1, 2026, or sooner for the right candidate
Location: Remote – Canada Applicants Only
WHO WE ARE
FabStation is a software company specializing in augmented reality products that leverage BIM models for the manufacturing industry. Our platform helps steel fabricators reduce fabrication errors, improve quality control, and increase operational efficiency. We are growing quickly and are looking for a strong customer-facing leader to help scale our Account Management and Customer Success function.
WHAT WE’RE LOOKING FOR
FabStation is looking for a Lead Account Manager to manage and grow our client success and account management department. This role is ideal for someone who has experience managing client relationships, driving renewals and expansions, leading a small team, and building scalable processes in a B2B SaaS environment. In this role, you will oversee a team of 3, manage key client accounts, own renewal and expansion performance, and help build the systems, processes, and reporting needed to support department growth.
You will work closely with Sales, Product, Onboarding, and Support to ensure clients are successfully adopting FabStation, renewing their subscriptions, and expanding their usage over time. You will play a key role in improving retention, growing revenue from existing accounts, and developing a high-performing customer success and account management team.
WHERE WE ARE
FabStation is located in Victoria, BC, with our testing facility based in Kelowna, BC. This is a remote role; however, occasional in-person collaboration, customer visits, trade shows, and company events may be required.
RESPONSIBILITIES
Team Leadership & Department Growth
Lead, support, and manage a team of 3 Account Manager team members
Build and improve the account management and customer success department as the company grows
Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management
Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets
Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities
Help define team structure, responsibilities, reporting, and future hiring needs
Collaborate with leadership to improve customer success strategy and revenue growth from existing accounts
Revenue, Renewals & Expansion
Own renewal performance across assigned accounts and support the team in renewal conversations
Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage
Help build a repeatable renewal and upsell process
Monitor account health and create strategies to reduce churn risk
Forecast renewals, expansion opportunities, and at-risk revenue
Work closely with Sales, Onboarding and leadership to align on account growth strategy
Support pricing conversations, quote preparation, and client negotiations when needed
Client Account Management
Manage and maintain strong relationships with key client accounts
Act as a senior point of contact for strategic clients, escalations, renewals, and account growth conversations
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Understand client goals, workflows, challenges, and adoption barriers
Help clients get long-term value from FabStation’s platform
Gather client feedback and share insights internally with Product, Onboarding, Support, and leadership
Travel to conferences, trade shows, and customer sites where required
Operations & Reporting
Track client activity, communication, renewal status, account health, and next steps in HubSpot
Build and improve reporting around adoption, retention, renewals, expansion, and team performance
Identify trends across the customer base and recommend strategies to improve retention and revenue
Maintain an expert-level understanding of FabStation’s existing products and develop a strong understanding of new products and features
REQUIREMENTS
5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product.
2+ years of experience leading or mentoring a customer-facing team
Proven track record managing renewals, expansion opportunities, and revenue targets
Strong understanding of B2B SaaS account management and customer success processes
Experience building or improving customer success, account management, or renewal processes
Strong communication, leadership, and relationship-building skills
Comfortable leading client meetings, renewal conversations, upsell discussions, and difficult conversations
Ability to manage multiple priorities, accounts, team members, and follow-ups at the same time
Strong problem-solving skills and ability to work cross-functionally with Sales, Product, Onboarding, and Support
Organized, proactive, detail-oriented, and comfortable owning outcomes
Comfortable learning and explaining software or technology products
Experience with HubSpot
Experience delivering client presentations, demos, business reviews, or executive-level updates is an asset
Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset
EDUCATION REQUIREMENTS
Post-secondary education in business, customer success, or a related field, or an equivalent combination of education and experience
Technology diploma or technical background related to construction is an asset
Intermediate computer skills, including MS 365 and Hubspot
LANGUAGE REQUIREMENTS
Native English required
French preferred
Spanish preferred
COMPENSATION & BENEFITS
OTE: $140,000–$180,000 CAD, including base salary and commission
Stock Options (after Year 1)
15 vacation days
Company-wide holiday closure over Christmas
5 paid sick days
Flexible schedule
$2,000 CAD tech stipend (after Year 1)
Comprehensive medical and dental package
Company retreats
Fully remote work environment
Travel opportunities
Opportunity to build and grow a department within a scaling SaaS company
APPLICATION REQUIREMENT
We expect to receive a high volume of applications for this role. To be taken seriously as a candidate, please create a 1–2 minute video explaining why you are interested in this role, your leadership experience, and the unique value you would bring to FabStation. Please provide a Loom or cloud storage link to the video along with your application. We recommend using Loom.com.
If you are excited about working at the intersection of construction, manufacturing, customer success, revenue growth, and cutting-edge technology, we would like to hear from you.
Residents of Canada with a valid work permit only. No agents, please.