Manager, Customer Success – Onboarding

Team Manager, Sales Engineering  

At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.  

What you’ll be doing  

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers  

Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience  

Partner closely with Sales leaders and Business Development teams  

Manage team workload, priorities, and metrics  

Act as escalation point for complex customer issues  

Lead change management within go-to-market models  

Use data to identify trends, coaching, and process improvements  

Design scalable onboarding solutions  

Balance customer satisfaction with operational efficiency  

What you bring to the table  

Strong people leadership and coaching skills  

Ability to influence cross-functional partners  

Customer-first mindset  

Comfort leading through change  

Strong communication and analytical skills  

Passion for operational excellence and growth  

Ability to create an environment of associate growth and development.  

Basic Qualifications  

4+ years in management or project management  

Proven leadership and coaching skills   

Experience leading onboarding or customer success programs  

Proficiency in Microsoft Outlook, Excel, and Word  

Experience using performance metrics  

Ability to travel as needed  

Preferred Qualifications  

Bachelor’s degree  

Experience with enterprise or mid-market customers  

Background in Sales or Customer Success  

Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred. 

Understanding of procurement and integration standards including: 

cXML 

EDI 

OCI 

Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing. 

Experience partnering with technical or IT teams in large, matrixed organizations.  

Why This Role Matters: 

The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership. 

This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations. 

We Offer 

Inclusive culture with associate-led Business Resource Groups 

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Base salary $78,000 - $108,000 plus bonus 

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. 

The salary range represents the expected compensation for this role at the time of posting. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.