Marketplace Analyst
1-800-FLOWERS.COM, Inc. is seeking a Marketplace Analyst to optimize the performance and profitability of their marketplace channels. The role involves delivering data-driven insights, monitoring marketplace health, and collaborating with various teams to drive revenue growth across key platforms.
Responsibilities
- Monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery
- Analyze trends to identify growth opportunities and operational risks across brands and platforms
- Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar)
- Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions
- Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement)
- Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories
- Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores
- Alert cross-functional teams to emerging risks or SLA compliance issues
- Support root-cause analysis for performance disruptions (e.g., fulfillment failures, listing suppressions, algorithm changes)
- Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory
- Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit
- Assist with modeling financial impact for assortment or pricing changes
- Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy
- Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams
Skills
- Highly analytical and detail-oriented
- Comfortable working with large datasets, dashboards, and cross-functional teams
- Experience in a fast-paced retail environment
- Ability to monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart)
- Track KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery
- Analyze trends to identify growth opportunities and operational risks across brands and platforms
- Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar)
- Conduct SKU-level, brand-level, and channel-level performance deep dives
- Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement)
- Provide category insights to inform marketplace strategy
- Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores
- Alert cross-functional teams to emerging risks or SLA compliance issues
- Support root-cause analysis for performance disruptions
- Support dynamic pricing analysis to maintain competitiveness while protecting margin
- Evaluate fee structures, ad spend efficiency, and promotions
- Assist with modeling financial impact for assortment or pricing changes
- Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing
- Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams
Benefits
- Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
- Flexible Spending Account
- Health Savings Account
- 401k retirement program
- Mental health resources/ Employee Assistance Program
- 80 hours of paid vacation time (accrued on an hourly basis)
- 9 paid holidays
- 30% employee discount across our family of brands
- Potential eligibility for annual merit-based wage increase, if applicable
Company Overview
Company H1B Sponsorship