Operations Manager
Purpose of the Role
To oversee and optimize the efficiency and effectiveness of the company’s operations, focusing on client retention, revenue growth, gross margin achievement, and team performance. This role is responsible for implementing systems and SOPs, managing remote teams, improving fulfillment workflows, and supporting company-wide operational excellence.
About the Role
Painter Marketing Pros is looking for an experienced Operations & Project Manager to lead operational performance and oversee project delivery across the agency. This role combines team leadership, workflow optimization, and hands on project management to ensure projects are delivered on time, at a high standard, and in alignment with company goals. This is a full time remote role working 9 AM to 6 PM EST.
What You'll Do
Manage operational workflows and oversee end to end project delivery
Coordinate cross functional teams to ensure projects stay on track and within deadlines
Work closely with department leads to prioritize workloads and remove bottlenecks
Oversee fulfillment quality across SEO, paid ads, web, and marketing projects
Implement and improve SOPs, systems, and operational processes
Lead team accountability, reporting, and performance management
Track project progress, timelines, KPIs, and resource allocation
Support issue resolution, escalations, and client delivery challenges
Drive operational efficiency, profitability, and retention initiatives
Maintain strong communication and alignment across remote teams
Requirements
5+ years experience in operations management and project management
Proven experience managing remote teams and cross functional projects
Strong understanding of workflows, SOP development, and operational systems
Excellent leadership, communication, and organizational skills
Experience in digital marketing or agency operations preferred
Proficient in ClickUp, Asana, Google Workspace, and project tracking tools
Strong ability to manage priorities, deadlines, and multiple moving parts
High attention to detail, accountability, and problem solving ability
Available full time Monday to Friday, 9 AM to 6 PM EST