Operations Manager – Century Plaza

Action Property Management is a leading HOA management company serving over 300 communities. The Operations Manager will oversee daily operations, support the General Manager with administrative tasks, community relations, and project management.

Responsibilities

• Responsible for the oversight, training and development of the Loading Dock team members
• Prepares email blasts, correspondence and other communications with shareholders
• Retrieves and responds to voicemail and email messages within 24 hours
• Assists the General Manager with Hotel/Retail event functions, logistics, and other projects
• Maintains vendor files and insurance certifications
• Updates the Association's SnapHOA Profile, Action List, Annual Calendar, contracts schedule, calendars, and BuildingLink database
• Assists in preparing Director's Reports, agendas, notices, and other documents for board and annual meetings
• Takes meeting minutes
• Maintains and replenishes office supplies for the loading dock
• Receives, files, and processes invoices for General Manager approval
• Verifies invoice accuracy
• Research past due balances on invoices and statements
• Assist with annual budget preparation
• Coordinates deliveries using BuildingLink software and email
• Manages relationships with contractors and vendors accessing the loading dock
• Verifies vendors and contractors have current COIs on file before granting access and maintain records through integrated software system
• Oversees proper trash removal in accordance with operational policies
• Reviews and understands the Association’s Governing Documents, CC&R’s, and Rules and Regulations
• Ensures the team is familiar with evacuation and emergency procedures
• Identifies opportunities to improve operational processes and procedures
• Performs other duties as assigned by Management

Skills

• Minimum of 1 year of relevant experience
• Must have a high school diploma or GED equivalent
• Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties
• Excellent verbal and written communication
• Responsive, flexible attitude with an eagerness to take initiative
• Ability to plan, organize, and prioritize responsibilities to meet deadlines
• Ability to work effectively in a team environment and build strong relationships with others
• Must attend board meetings as needed
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Property Management and/or hotel experience preferred

Benefits

• Comprehensive benefits package for qualifying employees.
• Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

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