Personal Lines Processor

Remote, USA
Posted Jun 13, 2026
Full-time

Cross Insurance is seeking a Personal Lines Processor to support their Personal Lines Producers and Account Managers in their Manchester, NH office. The role involves processing daily reports, managing documentation, and maintaining relationships with clients and insurance carriers.

Responsibilities

  • Completing and processing daily download reports to include reviewing all transactions for accuracy
  • Invoicing all types of download transactions
  • Effective daily management of suspense activities and using correct coding in AMS
  • Clear and accurate documentation of activities within set guidelines
  • Auditing files to ensure correct workflow has been completed accurately (quote sheets, signed applications, completed checklists, etc.)
  • Scanning hard files into AMS360
  • Mailings to clients for new business, coverage surveys, etc
  • Successfully develop and maintain long term positive relationships with insurance carriers, clients, Producers, Account Managers, and the Cross Agency team
  • Attend and complete any training sessions or assignments
  • Learn and comply with all Cross Insurance policies and procedures

Skills

  • Strong organizational skills, high attention to detail, responsive, and self-motivated
  • Basic knowledge and experience with Personal Lines P&C coverage
  • Basic knowledge and experience with AMS
  • Basic computer knowledge using Word, Excel, Outlook, etc
  • New Hampshire P&C Producer License

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k) with match
  • Paid time off
  • And more

Company Overview

  • Cross Agency is an insurance agency that offers auto, home, renters insurance, and commercial insurance for businesses. It was founded in 1954, and is headquartered in Bangor, Maine, USA, with a workforce of 501-1000 employees. Its website is https://www.crossagency.com/.

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