[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. IDEMIA Public Security is a leader in biometric-based solutions, transforming organizations globally. The Customer Success Engineer will support client integration to AWS SaaS services, monitor system performance, and provide client-facing documentation and support.

Responsibilities

• Become SME on IDEMIA SaaS Solutions
• Implement and maintain client AWS tenants
• Onboard and support clients
• Document internal processes
• Provide client facing documentation
• Provide T1 support and act as escalation point for client issues
• Shared 24/7 support model
• Track client issues using Jira and Salesforce

Skills

• Excellent client facing and communication skills
• Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
• Requires experience with AWS or more cloud computing platforms
• Experience with JIRA and Confluence
• Experience with CURL, POSTMAN and API Development Support
• Ideally experience with Biometric Systems and/or Digital Identity Solutions

Benefits

• Bonus
• Benefits

Company Overview