[Remote] Loan Coordinator
Note: The job is a remote job and is open to candidates in USA. Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process and ensuring clear communication and organization throughout.
Responsibilities
- Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text
- Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements
- Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process
- Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards
- Accurately issue compliance disclosures within required timelines
- Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience
Skills
- Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis
- Are highly detail-oriented and enjoy creating order from complexity
- Communicate clearly and comfortably with both clients and internal teams
- Prefer a task-driven, consistent workflow and aren't phased by repetition
- Adapt quickly when priorities shift and can stay focused under pressure
- Manage your time independently and stay productive in a remote setting
- Preferably have experience working with multiple loan products (FHA, Conventional, and USDA)
Benefits
- Health and dental coverage
- A wellness program
- 401(k) match
- PTO
- Paid holidays
- A monthly WFH reimbursement
Company Overview