[Remote] Loan Processor/Operations Specialist (Founding Team Member)

Note: The job is a remote job and is open to candidates in USA. MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. They are seeking a Loan Processor/Operations Specialist to manage loans end-to-end, serve as the primary contact for borrowers, and help improve processes within the operations team.

Responsibilities

• Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines
• Set up new files in Encompass and ensure data integrity from the start
• Order and track third-party services (appraisals, title, VOEs, etc.)
• Collect and review borrower documentation
• Clear conditions and prepare complete files for underwriting and closing
• Serve as the primary point of contact for borrowers throughout the loan process
• Provide proactive updates, answer questions, and set expectations to ensure a smooth experience
• Communicate with title companies, appraisers, investors, and other vendors to keep loans moving
• Follow up on outstanding items and resolve issues before they become fires
• Review CDs for accuracy and completeness
• Coordinate with title/settlement agents on clear-to-close, funding, and scheduling
• Help ensure on-time, drama-free closings whenever possible
• Prepare and deliver investor loan packages
• Clear trailing documents and post-closing conditions
• Track and follow up on missing items to keep investor relationships clean
• Turn recurring problems into better processes, checklists, and templates
• Help document 'the way we do things' so our operations are consistent and scalable
• Partner with the founder to test and refine Encompass workflows and other tools as we grow
• Work in Encompass daily
• Use internal checklists, templates, and basic automations
• Be comfortable clicking around, learning new features, and suggesting improvements

Skills

• 1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person
• Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study
• Experience with Fannie/Freddie conventional loans is preferred
• You naturally organize messy processes into steps, checklists, and templates
• You catch errors before they become problems, but you don't get paralyzed by perfectionism
• You don't need someone looking over your shoulder to move loans forward
• You're comfortable talking to borrowers, LOs, title companies, and investors — and you keep everyone informed proactively
• You understand that in a small company, the 'right way' today may be improved tomorrow
• You treat every loan like it's your own deal and take pride in clean, accurate files
• You want to grow into a leadership role as we scale — not just maintain the status quo

Benefits

• Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation).
• Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days.
• Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues.
• Your voice matters: We'll look to you for input on how our operations should run — not just for status updates.
• Startup energy, family values: We move fast and build things, but we also treat our team like family.

Company Overview