[Remote] Member Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization focused on delivering world-class service to credit unions. They are seeking a bilingual Member Service Representative to assist English and Spanish speaking callers with inquiries regarding membership and banking products while ensuring high-quality service in a remote environment.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment
• Handles calls related to all career path queues including digital, cards, and loans and processes related transactions
• Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed
• Corresponds with other departments and management through email for additional requests or research
• Additional job-related projects and duties as assigned by management

Skills

• Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred)
• Excellent written and verbal communication
• Thrives in a fast-paced customer service environment
• Must be highly organized and detail oriented
• Ability to work independently and prioritize work effectively
• Ability to navigate and utilize multiple platforms/computer software simultaneously
• Works well in a structured and procedure driven position
• 6 months of experience in customer service
• Experience in a remote work environment with dual monitors

Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

Company Overview