[Remote] PCI Compliance Specialist, with French

Note: The job is a remote job and is open to candidates in USA. VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering a single, integrated solution for risk mitigation. The PCI Compliance Specialist will provide world-class customer support for clients navigating the PCI-DSS compliance process, ensuring timely and accurate resolutions to inquiries.

Responsibilities

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution
• Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues
• Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance
• Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy
• Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies
• Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements
• Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels

Skills

• Minimum education: High school diploma or equivalent
• 1+ years of experience in a call center customer support role
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities

Benefits

• Medical
• Dental
• Vision
• Other benefits

Company Overview