[Remote] PIP Claims Assistant - National General

Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, offering a variety of insurance products through a network of agents and directly to consumers. The PIP Claims Assistant role involves handling moderately complex claim-related activities, ensuring compassionate and efficient service to customers while managing claim files and supporting documentation.

Responsibilities

• Makes and maintains a connection with the customer by understanding and meeting their needs
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Skills

• Performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses
• Handles one or a combination of claim files as directed by management
• Delivers compassionate service that is fast, fair, and easy to ensure customer retention
• Makes and maintains a connection with the customer by understanding and meeting their needs
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Company Overview