[Remote] Process Optimization Engineer

Note: The job is a remote job and is open to candidates in USA. SanMar is a company that values the contributions of its employees and is seeking a Process Optimization Engineer. This role involves working with various stakeholders to implement projects and improve distribution systems, ensuring operational excellence and providing support for distribution-related solutions.

Responsibilities

• Lead implementation of continuous improvement initiatives aimed at enhancing SanMar’s distributions systems and processes
• Work with stakeholders and end users to plan and execute solutions that meet business needs and ensure best operational practice
• Research, analyze, and troubleshoot SanMar distribution systems; understands the operation and dependencies of the solutions and processes, and how they are used by business customers
• Assist Project/Program Managers with creation of detailed project plans and frameworks; lead execution of critical project milestones and related status reporting
• Act as point-of-contact for vendors and industry members regarding distribution related solutions and related peripherals
• Provide Tier III functional support and training to Distribution staff and first/second line IT support teams; escalates to technical resources as appropriate
• Create documentation for systems, tools, and processes for internal team and IT Service Desk use
• Subject matter expert for distribution systems end users
• Work closely with technical teams to identify, design and deliver changes to system environments; ensures technical projects are in lock-step with functional requirements
• Key consultant and change leadership in the optimization of current solutions and the technical design of new solutions
• Cross-functional involvement in build and User Acceptance testing activities as needed
• Perform other duties as assigned
• Comply with all policies and standards

Skills

• Bachelor's Degree in an Industrial Engineering or Technology Discipline or equivalent industry experience
• 1-3 years of experience delivering continuous improvement initiatives in a distribution or comparable setting, using recognized methodologies such as Lean/Six Sigma
• 1-3 years of experience using technology-based distribution systems
• Familiarity with HighJump/Korber, Infios, Proship Parcel Management, WMS equipment (Voice, RF, Scanning)
• Background in Industrial/Optimization Engineering principles
• Solid subject matter expertise using technology-based distribution systems
• Excellent MS Excel skills; ability to write and execute basic to intermediate SQL queries
• Excellent troubleshooting and analytical skills; ability to learn quickly and resolve issues self-sufficiently
• Ability to work cooperatively with all levels of individuals across the SanMar and Vendor organizations
• Excellent interpersonal skills and ability to add narrative to data and paint a clear picture for their audience
• Appropriate sense of urgency and prioritization, passion for problem solving
• Organized, thorough, detailed
• Flexible with schedule, able to provide off-hours support either remotely, or onsite, as needed
• Ability to travel frequently as needed to support SanMar distribution network up to 50% or more
• 1-3 years of customer service functional and/or technical support experience
• Six Sigma Green Belt Certification

Benefits

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

Company Overview