[Remote] TMS Implementation Team Specialist
Note: The job is a remote job and is open to candidates in USA. Bank of Hope is seeking a TMS Implementation Team Specialist to assist with the system set-up, maintenance, and training of customers regarding Treasury Management products. The role involves providing professional support to customers and branch employees, resolving customer issues, and coordinating with third-party vendors.
Responsibilities
- System set-up, maintenance and training customers regarding Treasury Management products
- Provide courteous and professional phone and email support to customers and branch employees
- Support back-office activities and processes (share point, setup log etc.)
- Receive, research and resolve customer issues
- Provide 2nd level support and coordination with 3rd Party vendors
- Remote Deposit Scanner Installations
- Comply with Policy & Procedures
- Equipment inventory (token, scanner)
- Application maintenance using Director system
- FedEx invoice maintenance
- Upload fees thru Block system
- Perform other tasks or special projects as assigned
Skills
- Minimum Education Level: High School Diploma or equivalent
- Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
- Language requirements: English: Written: Intermediate, Verbal: Conversational
- Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
- Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
- Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
- Required: Detail oriented and the ability to multi-task
- Korean: Conversational
Benefits
- Bonus
- Benefits
Company Overview