Program Coordinator (hybrid)

Northwestern University is seeking a Program Coordinator to manage all aspects of graduate student affairs within the IEMS department. This role involves overseeing admissions, advising, course registration, and coordinating events while serving as a liaison between various university departments.

Responsibilities

• Manages day to day operations of the IEMS graduate program
• Ensures that IEMS PhD program/project mission, values, guidelines, policies & procedures are implemented & maintained
• Compiles & analyzes data; prepares reports
• Reviews processes and recommends changes for efficient PhD program support and management
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives
• Acts as liaison to other Northwestern departments to support graduate students
• Maintains PhD Program and PhD Travel budget & associated analysis & reports
• Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions
• Processes transfer &/or appropriation charges & may balance &/or close accounts
• Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates
• Manages PhD student conference registration and reviews PhD expense reports
• Develops coordinated, consistent marketing and brand messages
• Creates state-of-the-art website and social media platforms (Twitter, LinkedIn, & Facebook)
• Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project
• Reviews other PhD program processes to improve PhD program management and make recommendations to improve the IEMS PhD Program’s administration and support
• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc
• Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates
• Implements corrective actions required as a result of surveys or other indicators
• Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner
• Provides support to the Director of Graduate Studies and the Director of Graduate Admissions
• Responds to faculty inquires regarding PhD program policies and student information
• Ensures human resources programs, policies, & procedures are implemented & consistently applied for IEMS PhD students
• Maintains excellent working relationship with Office of Human Resources
• Manages PhD program/project curriculum, Candidacy Exams, Defenses, Boot Camp, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives
• Manages academic quality and continued growth and expansion
• Identifies & obtains external expertise as needed and works with content experts for current and new programs
• Reviews programs/projects to increase efficiencies to support growth
• Manages speaker selection, communication, and topic development
• Leads program/project updates and improvements
• Ensures compliance with all necessary organizations
• Prepares documentation as required
• Interfaces with accreditation bodies
• Acts as the regulatory and compliance officer
• Administers & maintains existing strategic plans
• Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations
• Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc
• Advises students regarding admissions, academic, career and development matters
• Downloads and prepared PhD student applications for review
• Implements strategy regarding structure, process, & staff support of students in compliance with NU policy
• Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
• Organizes new student activities
• Supervises 1-2 work studies &/or provides work direction
• Performs other duties as assigned

Skills

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
• 1 year program/project administration or other relevant experience
• Knowledge of university procedures and policies
• Experience using university systems (SES, NUFinancials, myHR, Cognos, GSTS, and Cascade)
• Strong customer service background
• Forward-facing, open, service attitude
• Genuine interest in PhD Program affairs
• Self-directed, but as part of a team
• Professional and mature communicator

Benefits

• Meaningful, competitive, high-quality health care plans
• Retirement benefits
• Tuition discounts
• Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
• Flexible work arrangements
• Programs to help you locate and pay for quality, affordable childcare and senior/adult care
• Employee career development in all circumstances whether your workspace is on campus or at home
• Variety of tools and resources

Company Overview

Company H1B Sponsorship