Senior Clinical Account Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Clinical Account Consultant applies highly developed skills to provide end-to-end clinical expertise and cross-functional partnership to support client engagement and improved program delivery. The role supports Sales and Account Management from pre-sale strategy through post-sale implementation and optimization by bridging the clinical value story from Product, the credibility features and configurations from Clinical Operations, and the data/analytical reporting evidence from Analytics—turning complexity into one clear, client-ready narrative and practical program guidance.

Key Responsibilities
Provide end-to-end Clinical Support Across the entire Client Lifecyle
 
Pre-Sale (deal support and solutioning)
Partner with Sales to shape clinical sales strategy, discovery, and solutioning aligned to client clinical needs

Translate Product capabilities into a credible, clinically grounded value proposition for healthcare professional audiences

Design and deliver clinical product presentations and demonstrations; address clinical objections and questions

Ensure proposed client commitments reflect real operational capabilities and configurations in partnership with Clinical Operations

 
Post-Sale (implementation, adoption, and performance)
Support Account Management with clinical expertise to drive adoption, engagement, and program delivery success

Collaborate with clients to implement clinical programs and initiatives and provide ongoing clinical guidance

Devise key account management efforts by providing clinical support, addressing customer inquiries and concerns

Advise on clinical best practices, workflow optimization, and quality improvement initiatives tied to client goals

 
Cross-Functional Bridging
Collaborate with internal stakeholders to bridge and translate across teams so external messaging matches internal reality:
Product: design product presentations and demonstrations for healthcare professionals, showcasing clinical value story, use cases, and roadmap-aligned positioning

Clinical Operations: communicate credibility features, configurations, workflows, and “how this works in practice”

Analytics: guide analysis of healthcare data, clinical outcomes, and performance metrics to identify areas for improvement and implement evidence-based practices

Marketing: ensure alignment between clinical messaging and marketing materials

Package insights into client-ready materials (talk tracks, decks, FAQs, evidence summaries) that Sales and Account Management can reuse

Train and educate Account Management, Sales representatives and clients on clinical features and benefits to promote understanding and adoption of the company's products and services  

Clinical Support
Serve as clinical subject matter expert for client guidance, support, and relationship management

Stay current on industry trends, research, and relevant regulatory changes; translate implications into actionable guidance

 
Work Location / Travel
This is a work from home position and one may live anywhere in the United States, but must be willing to work Eastern Time Zone hours as needed for meetings

Travel: up to 25 % (as needed) for client support, to attend health fairs, conferences, etc.

Required Qualifications
RN with active/eligible licensure in state of residence

7+ years of clinical experience in condition management, case management, PBM/Payor account management, or a related field

Experience supporting Sales and Account Management in a client-facing, consultative capacity

Strong executive-facing communication skills, including presenting to clinical and non-clinical audiences

Ability to translate product capabilities, operational workflows, and analytics into clear client narratives and recommendations

 
Preferred Qualifications
Experience with clinical program implementation, workflow redesign, and quality improvement

Experience interpreting healthcare analytics, outcomes reporting, and performance measurement

Experience partnering with product teams on clinical value propositions and materials

Familiarity with regulated healthcare environments and guideline-based practice

 
​Education
Bachelor's degree or equivalent experience

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
The typical pay range for this role is:

$110,467.00 - $237,930.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.