Senior Project Manager
<p><strong>About the job</strong><br />
Job Title: Senior Project Manager</p>
<p>Type: Full-time, Independent Contractor</p>
<p>Location: Remote</p>
<p>Work hours: 9:00 AM – 5:00 PM UK time zone</p>
<p><strong>Overview</strong></p>
<p>We are seeking a highly organized and results-driven Senior Project Manager to oversee the full patient acquisition and conversion funnel — from lead generation to patient experience and reporting. This role requires someone who thrives in a fast-paced environment, can manage multiple moving parts, and ensures nothing falls through the cracks. The Senior Project Manager will work directly with the founder and cross-functional teams to drive growth, optimize conversions, and uphold brand trust.</p>
<p><strong>Key Responsibilities</strong></p>
<p>Lead Generation (Top of Funnel)<br />
Partner with the content/marketing team to ensure campaigns consistently generate qualified leads (via DMs, forms, calls).<br />
Monitor lead sources (Instagram, Google, TikTok, etc.) and track weekly performance.<br />
Provide actionable insights on what drives lead volume and quality.<br />
Lead Management (Primary Responsibility)<br />
Respond to inbound leads within 15-30 minutes.<br />
Own CRM management — ensure every lead is tracked, updated, and followed up on without gaps.<br />
Oversee automated follow-up sequences (text, email, calls) and escalate/fix issues promptly.<br />
Work with the founder to refine scripts, tone, and response strategy.<br />
Coordinate part-time support staff, ensuring full coverage and zero missed leads.<br />
Booking Management<br />
Review booking data weekly: total bookings, sources, and trends.<br />
Ensure booking benchmarks are consistently achieved.<br />
Either directly manage bookings or hold booking staff accountable, reporting on performance and addressing gaps.<br />
Keep calendars consistently filled.<br />
Consultation & Sales Conversion<br />
Track and report consultation-to-treatment conversion rates.<br />
Collaborate with clinicians to improve consultation scripts, closing techniques, and overall conversion.<br />
Monitor objections and patient feedback on why sales are lost.<br />
Re-engage unconverted patients within 48 hours through strategic follow-ups.<br />
Support upsell/downsell strategy execution.<br />
Patient Experience & Brand Trust<br />
Oversee patient feedback loop — monitor reviews, surveys, and concerns.<br />
Ensure new patients feel supported post-consultation, regardless of conversion outcome.<br />
Enhance brand trust by closing the loop on patient communication.<br />
System Accountability<br />
Audit and maintain admin systems (logins, booking links, access, etc.).<br />
Proactively identify and escalate issues with backend processes or workflows.<br />
Be the “eyes and ears” of operational systems, ensuring smooth function.<br />
Funnel Performance & Reporting<br />
Deliver a comprehensive weekly funnel performance report, including:<br />
Total leads by source<br />
Booked appointments<br />
Show-up rates<br />
Conversion to treatment plans<br />
Collaborate with the founder regularly to review metrics, highlight wins, flag issues, and propose ROI-driven improvements.</p>
<p><strong>Qualifications</strong></p>
<p>5+ years of project management, operations, or sales/marketing funnel management experience.<br />
Proven expertise in CRM management, lead tracking, and pipeline optimization.<br />
Strong analytical skills with the ability to translate data into actionable strategies.<br />
Excellent communication skills (written and verbal).<br />
Highly detail-oriented, dependable, and proactive.<br />
Assertive, confident, and a true go-getter who takes ownership and drives initiatives forward.<br />
Strong leadership presence — able to hold others accountable while collaborating effectively.</p>