Site Reliability Engineer

Position: Site Reliability Engineer

Job Summary

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.

Responsibilities and Deliverables

Manage, monitor, and maintain highly available systems (Windows and Linux)

Analyze metrics and trends to ensure rapid scalability.

Address routine service requests while identifying ways to automate and simplify.

Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.

Maintain data backups and disaster recovery plans.

Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.

Adhere to security best practices through all stages of the software development lifecycle

Follow and champion ITIL best practices and standards.

Become a resource for emerging and existing cloud technologies with a focus on AWS.

Organizational Alignment

Reports to the Senior SRE Manager

This role involves close collaboration with DevOps, DBA, and security teams.

Technical Proficiencies

Hands-on experience with AWS is a must-have.

Proficiency analyzing application, IIS, system, security logs and CloudTrail events

Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus

Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.

Experience maintaining and administering Windows, Linux, and Kubernetes.

Experience in automation using scripting languages such as Bash, PowerShell, or Python.

Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.

Experience with SQL Server database maintenance and administration is preferred.

Good Understanding of networking (VNET, subnet, private link, VNET peering).

Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure

Experience

5+ years of experience in SRE or System Administration role

Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net)

3+ years of experience with CI/CD tools

3+ years of experience working with cloud technologies including AWS, Azure.

1+ years of experience working with container technology including Docker and Kubernetes.

Comfortable using Scrum, Kanban, or Lean methodologies.

Education

Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.