Sr Analyst, Account Management Strategy

Avant is adding to our Account Management Strategy team! This role is responsible for supporting the development and tracking of the end-to-end account management and servicing strategy, utilizing quantitative techniques and collaboration with stakeholders to enhance business outcomes.

Responsibilities

• Develop customer segmentation models and design contact and treatment strategies (i.e. credit line increase/decrease, APR adjustment, overlimit authorization, etc.) by working with large, structured, and unstructured datasets
• Develop business cases, assess the impact and track the outcome of said strategies
• Maintain and update the account management and credit policy and procedure to reflect the new strategy changes
• Use quantitative and analytical techniques to balance customer and business impact of strategies, build financial models to foresee the long term strategy impact to business KPIs
• Implement tests to drive strategy enhancement and optimization
• Design rich data visualizations to communicate complex ideas to business leaders and executives
• Collaborate with key stakeholders across lines of business to improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
• Prepare, analyze, and summarize various weekly, monthly, and periodic strategy results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
• Assess and address issues to identify and implement improvements toward efficient account management and servicing operations

Skills

• Bachelor's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• Experience with analyzing large datasets and ability to deliver insights and recommendations to executive leadership
• Proficient with writing SQL queries, Python/R, Power BI, Tableau, Looker, Excel, and PowerPoint
• 1+ years of experience in any analytics discipline
• Strong analytical, problem solving, and critical thinking skills
• Ability to initiate and drive projects to completion with minimal guidance
• Intellectual curiosity and aptitude to pick up new technical skills and domain knowledge
• An inquisitive, logical mindset with an attention to details- they matter!
• Strong written and oral communication skills with both technical and non-technical audiences
• Experience in consumer finance, credit cards and personal loans preferred

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) match
• Flexible Time Off
• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
• Lunch Allowance (Fooda) and In-office Snacks
• Summer Fridays
• Fun In-Office and Virtual Social Events
• And who doesn’t love the swag

Company Overview

Company H1B Sponsorship