Sr Solutions Engineer
Who We Are
WestCX helps organizations in regulated industries deliver connected, compliant experiences with measurable outcomes. Powered by WestCX Orchestrate, our system of action coordinates journeys across existing engagement stacks with real-time intelligence, AI agents, and enterprise-grade governance. Learn more at westcx.com.
Senior Solutions Engineer – AI Driven Customer Experience
The Opportunity
This is where strategy meets execution.
You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments.
What You’ll Do
Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities
Translate operational challenges into orchestrated customer journeys and scalable reference architectures
Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently
Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact
Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content
Why This Role Is Different
At WestCX, solutions engineering is where strategy meets execution. In this role, you won’t just support the sale—you’ll help define how customers use WestCX Orchestrate to connect journeys, coordinate engagement, and drive measurable outcomes in regulated environments.
What You Bring
5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms
Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries
Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement
Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems
Executive presence with the ability to lead consultative conversations from frontline operators to C-suite
Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement
Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience
Willingness to travel approximately 25–30%
Why Join Us
At WestCX, solutions engineering is where strategy meets execution. In this role, you won’t just support the sale—you’ll help define how customers use WestCX Orchestrate to connect journeys, coordinate engagement, and drive measurable outcomes in regulated environments
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time
401(k) retirement plan with company match up to 6% after one year
Tuition reimbursement & in house learning platform
Service awards. . . and much more
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce.
Our company continues to thrive because we employ a unique group of diverse, talented individuals.