Support Specialist
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
Position Title: Support Specialist
Reports to: Team Lead, Support
About the role
As a Support Specialist on the Creator Commission & Analytics Support team, you will play a critical role in supporting creators and internal teams by delivering fast, accurate, and thoughtful support related to creator earnings, tracking, and collaboration payments. You will investigate commission discrepancies, troubleshoot tracking concerns, and help ensure creators have a seamless experience across the platform.
This role requires a strong analytical mindset, exceptional attention to detail, and an understanding of affiliate marketing platforms and how they operate. On any given day, you may review commission reporting, investigate tracking issues, validate payment eligibility, and collaborate cross-functionally to resolve complex creator support cases.
The ideal candidate is passionate about delivering excellent service in a timely manner and thrives in a fast-paced environment where accuracy and communication are essential.
How you will make an impact
Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner
Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies
Investigate affiliate tracking issues and identify root causes across platforms and systems
Review and analyze creator performance and commission data to validate payment accuracy
Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments
Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex issues
Clearly communicate platform processes, payment timelines, and troubleshooting steps to creators and internal partners
Create and maintain internal documentation and knowledge base resources related to creator support workflows
Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
Provide peer coaching and support to help develop other Support Specialists
What you will bring to LTK
Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience
3+ years of experience managing technical questions and support issues in a SaaS environment
Strong analytical skills with a data-driven mindset
Experience communicating technical concepts to non-technical audiences
Experience troubleshooting financial and platform-related bugs
Experience working within defined SLAs
Basic understanding of digital marketing technologies
Familiarity with social media and influencer marketing
Curious and driven to explore and solve problems
Empathetic and client-focused
Strong client advocate with a passion for delivering exceptional experiences
Excellent organizational and analytical skills with strong technical acumen
Strong verbal and written communication skills
Creative problem-solver with the ability to troubleshoot technical issues
Ability to work both independently and collaboratively
Comfortable interacting with a diverse group of stakeholders, including brands, consumers, creators, executives, and team members
Willingness to provide and receive candid, constructive feedback
A mindset focused on seizing opportunities and moving with urgency
Dedication to fierce prioritization and operational excellence
Adaptability to a dynamic, fast-moving environment
A growth mindset and openness to feedback #LI-AJ1
What we offer
The opportunity to be part of the leading global company in creator commerce
A remote-first, productivity-first environment
Competitive compensation and benefits package to meet the needs of you and your family
401(k) with LTK company matching
Medical Insurance, Vision Insurance, Dental Insurance
Paid Maternity Leave and Paid Paternity Leave
Summer Fridays and Flexible PTO
About LTK
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles.
More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Our mission
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
Our values
Here to win
Commit to the journey
Work well
Commitment to diversity
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer. #LI-Remote