UPS Live Chat Remote Jobs

UPS is now hiring Live Chat Customer Support Representatives to work remotely and provide real-time customer service via chat. This position allows you to work from the comfort of your home while assisting UPS customers with shipping, tracking, and account-related inquiries.

Position: Live Chat Support Representative
Job Type: Full-Time or Part-Time (Remote)
Location: Work from Home – U.S. only
Pay: $23–$27/hour

Key Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner

  Assist customers with tracking packages, updating addresses, and delivery issues

  Provide accurate information about UPS services, shipping options, and policies

  Escalate complex concerns to senior support or technical teams

  Maintain accurate records of customer interactions in CRM tools

  Follow communication guidelines and company standards

Requirements

• High school diploma or equivalent

  Excellent written communication and typing skills (45+ WPM)

  Customer service experience preferred but not required

  Ability to multitask in a fast-paced, remote environment

  Proficiency with chat support tools and customer service software

  Reliable internet connection and quiet home workspace

Compensation

• Hourly Pay: $23–$27/hour

  Overtime and bonus pay available

  Paid training provided

  Weekly or biweekly pay cycles

Benefits

• 100% remote position

  Health, vision, and dental benefits for qualifying employees

  Paid time off and holiday pay

  UPS employee discounts and development programs

  Advancement opportunities into supervisory or technical roles

How to Apply

UPS is actively hiring remote live chat support staff. If you have strong communication skills and enjoy helping others, apply now and start your remote career with UPS!

Apply For This Job