User Success Engineer
Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success.
Responsibilities
- Review technical specifications and align specifications with customer business rules to design custom solutions
- Completeness, quality and productivity of EDI Template production
- Basic Template and After Parse Functionality
- Business rule documents
- Implementation instructions
- Works closely with more senior EDI Technical Specialists
- Analyze, diagnose, and provide technical solutions to software product issues
- Import customer data, test and reproduce customer issues as needed
- Design or modify SQL scripts and other custom applications and scripts
- Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
- Escalate higher level customer issues to the appropriate personnel
- Other responsibilities as assigned
Skills
- Bachelors in computer science or related field
- Working knowledge of programming language concepts
- Excellent customer service and communication skills, both verbal and written
- Good trouble shooting skills
- Ability to learn quickly and manage multiple priorities
- Familiarity with Microsoft Windows environments, including MS Office
- Excellent communication, time management and teamwork skills
- Must be a self-motivated team player who likes responsibility
- Basic understanding of business functions
- Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)
- Requires successful completion of EnterpriseIQ training and testing
- Knowledge of database systems; familiarity with Oracle and PL/SQL preferred
- Familiarity with ERP and EDI a plus
Benefits
- Comprehensive coverage for medical, dental, vision care for employee & dependents
- Employee life
- Short & long term disability
- Tuition reimbursement
- Immediate 401K enrollment
- 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria)
- Flexible time off policy
- 10 paid holidays
Company Overview
Company H1B Sponsorship