Vendor Operations Associate
About the Role
Order.co is looking for a Vendor Operations Associate to help ensure orders are fulfilled successfully/reconciled accurately, vendors are operating within our processes, and operational issues are resolved quickly and effectively.
This is an entry-level role ideal for someone who enjoys problem solving, investigating issues, and working with people. You'll spend your day monitoring orders, identifying roadblocks, collaborating with vendors and teammates, and ensuring customers receive a seamless experience.
The role sits within our Vendor Operations organization and works closely with Accounts Payable, Fulfillment Operations, Customer Success, and our offshore operations team.
We're looking for someone who is curious, organized, accountable, and excited to learn. Prior experience in procurement, accounts payable, or vendor management is not required.
What You'll Do
Keep Orders Moving
Proactively investigate outstanding orders to ensure they are progressing toward fulfillment
Identify and resolve operational issues that could delay order completion
Monitor workflows and follow up on orders requiring additional attention
Partner with internal teams to ensure customers receive a smooth fulfillment experience
Work Directly with Vendors
Communicate with vendors to resolve order issues, payment issues, and fulfillment questions
Help vendors understand and comply with Order.co purchasing and fulfillment processes
Identify recurring vendor behaviors that create operational challenges and work toward long-term solutions
Build productive relationships with vendor contacts while representing Order.co professionally
Support Payment & Operational Resolution
Investigate payment failures and help coordinate resolution efforts
Assist with invoice and payment-related workflows when needed
Escalate issues appropriately and ensure follow-through until resolution
Help identify root causes behind recurring operational and payment issues
Drive Continuous Improvement
Look for patterns and recurring issues across vendors, orders, and workflows
Suggest improvements that reduce manual work and improve operational efficiency
Collaborate with offshore team members to ensure work is completed accurately and on time
Contribute to process documentation and operational best practices
What We're Looking For
Strong attention to detail and follow-through
Excellent written and verbal communication skills
Ability to stay organized while managing multiple priorities
Comfortable solving problems independently and asking questions when needed
Strong sense of ownership and accountability
Positive attitude and willingness to learn
Experience with spreadsheets, email, and business software is helpful but not required
Why This Role Matters
Every day, thousands of orders flow through the Order.co platform. While many are automated, some require investigation, coordination, and problem solving to ensure successful completion.
This role serves as a critical bridge between customers, vendors, and internal teams, helping ensure orders are fulfilled, vendors remain compliant with our processes, and operational issues are resolved before they impact the customer experience.
It's an opportunity to develop valuable skills in operations, vendor management, procurement, accounts payable, and process improvement while making an immediate impact on the business.
What You'll Receive
A competitive compensation package including base, variable, and stock options
Employer-sponsored 401(k) with employer match
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
The anticipated hourly rate for this role is $25-$27/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.