Account Manager
<p>About the job</p>
<p>About the company</p>
<p>Hi, I’m Naeem, the founder of Avalanche, a growing lead generation agency based just outside of Birmingham, UK. What we do is simple, but powerful.</p>
<p>We help companies grow through smart, tailored outbound marketing strategies. We’re big on trust, clear communication, and delivering real results.</p>
<p>Right now, we’re a tight-knit team – just me and a campaign builder in the Philippines – but we’re scaling quickly and have more demand than we can handle.</p>
<p>I’ve been doing all the client management myself, on top of running the business, and it’s time to bring in someone who can really own our client relationships.</p>
<p>If you love making clients happy, keeping things organised, and being part of a business that’s going places, you’ll feel right at home here!</p>
<p>About the role</p>
<p>We’re looking for an Account Manager who’s confident, organised, and passionate about helping clients succeed.</p>
<p>You’ll be the friendly and reliable face of our agency, managing relationships and making sure our clients stick around for the long run.</p>
<p>In this role, you will:</p>
<p>🌟 Act as the main point of contact for our clients – respond quickly and professionally to all requests</p>
<p>🚀 Run client onboarding and guide new clients through our process</p>
<p>📞 Schedule and lead monthly strategy calls, including agendas and follow-ups</p>
<p>🧠 Keep clients focused on their GTM strategy with helpful reminders and nudges</p>
<p>🤝 Build strong client relationships and become their go-to contact</p>
<p>📊 Review campaign performance and present reports with useful insights</p>
<p>📅 Coordinate with the internal team to make sure everything runs on time</p>
<p>💡 Spot upsell opportunities and support client growth</p>
<p>📈 Track client retention, satisfaction, and growth KPIs</p>
<p>You’ll be a great fit if you’re a naturally positive person who makes people feel good about working with us.
You enjoy being the first point of contact and take ownership of relationships. You’re hands-on, commercially minded, and driven by results – but you also really care about the people you work with. You’re organised, curious, and always learning.</p>
<p>Working Hours: You’ll be working full-time on UK hours, with some flexibility if you’re based in South Africa or a nearby time zone.
Ideally from 8 am to 5 pm UK time or 9 am to 6 pm UK time.</p>
<p>About you</p>
<p>You’ll thrive in this role if you have:</p>
<p>✅3+ years of experience as an Account Manager within a marketing agency or similar environment (outbound agency or sales consultancy).</p>
<p>✅Hands-on experience with outbound marketing, lead generation, or business development strategies</p>
<p>✅Ability to forge strong client relationships, taking a strategic view to managing, retaining and growing accounts</p>
<p>✅Strong communication skills – clear, friendly, and professional.</p>
<p>✅Organised and great at managing your time</p>
<p>✅Confident in meetings and presenting data</p>
<p>✅Skilled at juggling multiple projects and deadlines</p>
<p>✅Proactive problem-solver who tackles issues early</p>
<p>✅Independent, reliable, and truly cares about helping others</p>
<p>✅High levels of written English and excellent communication skills</p>
<p>✅Willingness to learn new processes and optimise them</p>
<p>Brownie points for:</p>
<p>⭐ Experience with outbound marketing (cold email, LinkedIn outreach)</p>
<p>⭐ Familiar with remote agency work</p>
<p>⭐ Know your way around CRMs, campaign tools, or project management software</p>
<p>⭐ Commercially savvy – you understand what matters to business owners</p>
<p>Benefits</p>
<p>What’s in it for you?</p>
<p>💰 Salary : £2000 – £2500 per month</p>
<p>🕒 Full-time: Fully remote role</p>
<p>🏝️ Paid Time Off: 20 days paid holiday + bank holidays</p>
<p>🤒 Sick Days: 5 paid days per year.</p>
<p>*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.</p>