**Experienced Digital Branch Customer Service Supervisor – Remote Opportunity**

**About arenaflex**

arenaflex is a leading organization in the industry, committed to delivering exceptional customer experiences and innovative solutions. As a Digital Branch Customer Service Supervisor, you will play a vital role in shaping the future of customer service and driving business growth. If you're passionate about delivering outstanding customer experiences and have a knack for leadership, we invite you to join our team.

**Job Summary**

We're seeking an experienced Digital Branch Customer Service Supervisor to oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs). As a key member of our team, you will provide exceptional customer service, ensure compliance with internal policies and procedures, and drive business growth through effective leadership and training. If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply.

**Key Responsibilities**

* Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures
* Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
* Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
* Mentor newly hired CSRs, imparting knowledge regarding products and services that arenaflex has to offer
* Serve as a contact for client problem resolution
* Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
* Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
* Refer customers to a licensed representative of arenaflex when appropriate
* Access electronic financial information to answer questions related to specific accounts
* Conduct weekly sales, service, and product knowledge meetings
* Comply with regulatory, security, and audit policies and procedures; adhere to arenaflex's Code of Conduct
* Maintain operational controls to ensure safety and security of client and arenaflex assets
* Build or maintain technical and professional knowledge by attending educational workshops and training
* Perform other duties as assigned

**Essential Qualifications**

* High School Diploma or GED required; Bachelor's degree preferred
* 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
* 1+ years of supervisory experience required
* Proven history of leveraging financial products and services that provide value to the client
* Possess strong technical skills and experience to operate teller software and other bank-related computer programs
* Proficiency in Microsoft Word & Excel required
* Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
* Excellent interpersonal and communication skills (verbal + written)
* Comprehensive knowledge of interest calculations for use in dividend adjustments
* Advanced knowledge of new account operations, including CIP and BSA requirements
* Thorough knowledge of arenaflex's rules and regulations governing accounts and services required
* Display sound judgment, as well as discretion when utilizing confidential information
* Strong analytical skills and creative problem solver
* Ability to work weekends and extended hours or at neighboring branch locations when needed

**Preferred Qualifications**

* Experience working in a remote or virtual environment
* Familiarity with arenaflex's products and services
* Strong leadership and coaching skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Experience with performance management and employee development

**What We Offer**

* Competitive salary range: $29.67/hr - $38.47/hr
* Opportunity to work in a dynamic and innovative organization
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including remote work options

**How to Apply**

If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply. Please submit your resume and cover letter to . We can't wait to review your application and discuss this exciting opportunity with you.

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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