ISS Manager

The Inside Sales Manager is responsible for leading and scaling the organization’s inside sales function to drive revenue growth and pipeline development. This role manages the inside sales team, oversees day-to-day sales operations, and ensures consistent execution of outbound and inbound sales strategies aligned with business objectives.
Key Responsibilities
1. Sales Operations & Performance Management
Oversee daily inside sales operations, including lead management, outreach activities, and pipeline movement

Ensure consistent achievement of sales targets, KPIs, and revenue goals

Monitor sales performance metrics and implement corrective actions where required

2. Inside Sales Team Leadership
Lead, coach, and manage the inside sales team to deliver high-quality prospect engagement

Set clear performance expectations and conduct regular coaching, performance reviews, and pipeline reviews

Handle escalations related to lead quality, prospect objections, and sales process challenges

3. Pipeline, CRM & Reporting
Own and enforce accurate CRM usage, data hygiene, and sales documentation standards

Track and report on sales activities, conversion rates, pipeline health, and forecast accuracy

Ensure timely reporting to stakeholders with actionable insights and recommendations

4. Sales Strategy & Enablement
Develop and refine inside sales strategies, call frameworks, outreach cadences, and messaging

Collaborate with Marketing, Field Sales, and Leadership to align campaigns and targeting

Support onboarding, training, and continuous development of inside sales team members

5. Process Improvement & Cross-Functional Collaboration
Identify opportunities to improve sales efficiency through process optimization and automation

Partner with Sales Operations and Leadership to improve tools, workflows, and reporting

Drive continuous improvement in inside sales execution and customer engagement practices

Qualifications & Experience
Bachelor’s degree in Business, Marketing, or a related field (preferred)

5+ years of experience in inside sales, business development, or sales operations

Proven experience managing and scaling inside sales or BDR teams

Strong understanding of sales pipelines, CRM systems, and KPI-driven environments

Experience working closely with Marketing and Field Sales teams

Skills & Competencies
Strong leadership, coaching, and people management skills

Excellent sales acumen and performance management capability

Data-driven mindset with strong analytical and reporting skills

Effective communication and stakeholder management

Ability to manage multiple priorities in a fast-paced sales environment

High attention to detail, organization, and process discipline