IT Help Desk Specialist

Job Title: IT Help desk Specialist 
Employment Type: Contractual (with potential for extension based on performance) 
Work Schedule: US Business Hours (e.g., PST/EST) 
Location: India  
Work Setup: Remote 
 
Position Overview 

We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users. 

This is a contractual role with the possibility of extension based on performance and business needs. 

Key Responsibilities 

Provide day-to-day technical support to end-users via email, chat, or ticketing systems  

Troubleshoot and resolve hardware, software, and network issues  

Install, configure, and maintain computer systems, applications, and devices  

Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)  

Support onboarding and offboarding of employees (account setup, equipment provisioning)  

Monitor and respond to IT support tickets in a timely manner  

Maintain IT documentation, SOPs, and knowledge base articles  

Assist with system updates, patches, and basic cybersecurity practices  

Escalate complex issues to senior IT personnel when necessary  

Qualifications 

Proven experience in IT support, help desk, or technical support roles  

Strong knowledge of Windows and/or macOS environments  

Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)  

Basic understanding of networking concepts (VPN, DNS, IP configuration)  

Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)  

Strong problem-solving and troubleshooting skills  

Excellent communication skills, with the ability to explain technical issues clearly  

Ability to work independently in a remote, fast-paced environment  

Preferred Qualifications 

(Insert years of experience) Experience supporting remote or global teams  

Basic knowledge of cybersecurity best practices  

Relevant certifications (e.g., CompTIA A+, ITIL) are a plus  

Experience with device management tools (e.g., Intune, Jamf)  

What We Offer 

100% remote work setup  

(Insert Budget) 

Exposure to international teams and systems  

Opportunity for contract extension based on performance  

Dynamic and collaborative work environment 

 Join Us 

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.