Entry Level Help Desk Support Technician
TeamLogic IT is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join their Managed Services team. This role involves providing Tier 1 technical support and assisting small and mid-sized business clients with their IT needs in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support to end users via phone, email, and remote support tools
- Troubleshoot common workstation, application, printer, and connectivity issues
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Perform basic user account tasks such as password resets, MFA assistance, and new user setup
- Install, configure, and support Windows and macOS workstations
- Assist with device onboarding, imaging, and endpoint security deployment
- Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
- Escalate advanced or unresolved issues according to TeamLogic IT standards
- Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
- Assist senior technicians with networking tasks as assigned
- Properly document and escalate complex network issues
- Assist with endpoint patching, antivirus alerts, and security hygiene tasks
- Follow TeamLogic IT security policies and client compliance requirements
- Support vulnerability remediation activities under supervision
- Accurately document all work performed in Autotask PSA
- Maintain asset and configuration records
- Contribute to internal documentation and knowledge base articles
- Adhere to SLAs, change management, and operational procedures
- Work closely with senior technicians and engineers
- Participate in training, onboarding, and professional development
- Support continuous service improvement initiatives
Skills
- 0–2 years of professional, academic, or internship experience in information technology
- Foundational knowledge of Windows operating systems
- Foundational knowledge of Microsoft 365 applications
- Foundational knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service skills and professional communication abilities
- Ability to follow documented procedures and manage multiple priorities
- Willingness to learn and grow in a structured MSP environment
- Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
- Valid driver's license and reliable local transportation
- Prior help desk or MSP experience
- Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
- Entry-level certifications
- Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
- Military or veteran experience is a plus
Benefits
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview
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